Write to one of our assistants, join a group, or e-mail us. Tell us what happened and which device you are on.
Pay one of the assistants below in yuan on WeChat or Alipay and they hand you a code. You enter the code in your panel and the balance is yours — the smallest manual top-up is CN¥5.00.
Write to any of them about a plan, a renewal, or topping up your balance. They all answer the same questions — pick the app you already use.